MY ACCOUNT

What if I’m not receiving my emails from GroupPrice?

The emails from GroupPrice.com might be filtered into your SPAM folder or blocked. To ensure you receive our e-mails, please add customercare@groupprice.com to your address book or your safe sender list.

ORDER INFORMATION

What is my order status?

If you would like to check the status of your order please login and click on ‘My Account’. Click on your order to retrieve the order status of your item.

What payment method can I use?

You may use a credit card or debit card with the Visa, Master Card or American Express logo.

Do I need to enter space or dashes when typing my credit card number?

You do not need to enter any spaces when typing in your credit/debit card information.

Does my billing address have to match the address on file with my credit card?

Yes, the billing address you provide should match the address on file for your credit card.

When will my credit card be charged?

Your credit card will be charged by midnight of the same day that your order was placed.

How do I get a copy of my invoice?

Once your order has been placed an email will be sent to the email address you provided when signing up for your membership. This confirmation email will include your order number, the total order amount being charged to your credit card, and the method of payment you chose to use. You may also click on ‘My Account’ which will bring up your order history. By clicking on your ordered item(s) you may view your order and click on ‘Printable Version’ to print a copy of your order transaction.

PRIVACY AND TERMS OF SERVICE

What is your privacy policy?

GroupPrice will not sell or trade your personal information. We use information you provide to fulfill your requests, provide services, and for other business purposes.  We may also use the information you provide to send you marketing communication and notify you of our current offerings and promotions. Please see the full Privacy Policy by clicking on ‘Privacy’ at the bottom of our home page, for the complete GroupPrice Privacy Policy.

What are your terms of service?

Please see our Terms of Use by clicking on ‘Terms’ at the bottom of our homepage.

ADDITIONAL CUSTOMER SUPPORT

I still need help. Who can I contact?

We are here to make sure that you have the best Group-Buying experience. If you still need help please contact us at: customercare@groupprice.com and we will get back to you shortly! You can always call our 408-335-0281 Customer Care line.